{"id":9556,"date":"2021-06-07T11:34:44","date_gmt":"2021-06-07T11:34:44","guid":{"rendered":"https:\/\/www.mozark.ai\/?p=9556"},"modified":"2021-06-14T11:46:57","modified_gmt":"2021-06-14T11:46:57","slug":"call-centres-from-home","status":"publish","type":"post","link":"https:\/\/www.mozark.ai\/call-centres-from-home\/","title":{"rendered":"Call Centres From Home"},"content":{"rendered":"\n  <div class=\"banner has-hover case-study-1 hide-for-small\" id=\"banner-822921910\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill bg-loaded\"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div><!-- bg-layers -->\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-853785468\" class=\"text-box banner-layer case-study-box-text x5 md-x5 lg-x5 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text \">\n              \n              <div class=\"text-inner text-left\">\n                  \n<h3 class=\"cse-h3\">CASE STUDY:<\/h3>\n<h1>CALL CENTRES FROM HOME<\/h1>\n<p>MyOpla assessed its employees connectivity to increase efficiency of Work From Home<\/p>\n              <\/div>\n           <\/div><!-- text-box-inner -->\n                            \n<style scope=\"scope\">\n\n#text-box-853785468 {\n  width: 60%;\n}\n#text-box-853785468 .text {\n  font-size: 100%;\n}\n\n\n@media (min-width:550px) {\n\n  #text-box-853785468 {\n    width: 46%;\n  }\n\n}\n<\/style>\n    <\/div><!-- text-box -->\n \n        <\/div><!-- .banner-layers -->\n      <\/div><!-- .banner-inner -->\n\n            \n<style scope=\"scope\">\n\n#banner-822921910 {\n  padding-top: 500px;\n}\n#banner-822921910 .bg.bg-loaded {\n  background-image: url(https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/MyOpla_CaseStudy_Banner-1400x526.png);\n}\n#banner-822921910 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div><!-- .banner -->\n\n\n\n  <div class=\"banner has-hover show-for-small\" id=\"banner-2033978186\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill bg-loaded\"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div><!-- bg-layers -->\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n        <\/div><!-- .banner-layers -->\n      <\/div><!-- .banner-inner -->\n\n            \n<style scope=\"scope\">\n\n#banner-2033978186 {\n  padding-top: 450px;\n}\n#banner-2033978186 .bg.bg-loaded {\n  background-image: url(https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/06\/Call-Centres-from-Home.png);\n}\n#banner-2033978186 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div><!-- .banner -->\n\n\n\t<section class=\"section\" id=\"section_1901593120\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div><!-- .section-bg -->\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-634909597\">\n<div class=\"col medium-7 small-12 large-7\"  ><div class=\"col-inner\"  >\n<h3>TELE-WORKING CHALLENGES<\/h3>\n<p>Work From Home (WFH) for a call center demands robust connectivity at each employee\u2019s home, allowing them to make calls and collaborate with their teams with ease. MyOpla\u2019 challenge was in ensuring that each of its 600+ employees connectivity was good enough to support operations remotely. Also, it was important to understand how the use of VPN is impacting the performance of its applications when accessed from home. MyOpla leveraged the MOZARK platform to make measurements of connectivity at its employee&#8217;s homes and was able to achieve high productivity in WFH.<\/p>\n<h3>MEASURING CONNECTIVITY<\/h3>\n<p class=\"Standard\" style=\"text-align: justify; line-height: normal;\">MOZARK helped measure each employee\u2019s connectivity by collecting measurements from mobiles with its 5GMARK Fleet Tool \u2013<\/p>\n<ul>\n<li>5GMARK App was installed in each employee\u2019s phones to assess network experience on cellular and Wi-Fi networks at their workstation at home<\/li>\n<li>Measurements were made at a click of a button; pre-configured test scripts would run and collected data were transferred to a centralized server for analytics and reporting<\/li>\n<li>MyOpla viewed insights on connectivity through MOZARK\u2019s FLEET reporting suite and drew actionable insights<\/li>\n<li>MOZARK also tested the VPN and its impact on the performance of MyOpla&#8217;s applications<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3216 alignnone\" src=\"https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/1.png\" alt=\"\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/1.png 1920w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/1-711x400.png 711w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/1-1400x788.png 1400w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/1-768x432.png 768w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/1-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-3218\" src=\"https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/2.png\" alt=\"\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/2.png 1920w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/2-711x400.png 711w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/2-1400x788.png 1400w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/2-768x432.png 768w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/05\/2-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h3>CORRECTIVE ACTIONS<\/h3>\n<p>After geo-locating and identifying the connectivity that each of its employees experienced, MyOpla was able to tag each of its employee&#8217;s into good, average and poor in terms of connectivity and take corrective actions to manage performance. Calls to average zones were directed only during non-busy hours while calls to poor zones were re-directed elsewhere until their issues were fixed.<\/p>\n<p>MyOpla was also able to optimize its VPN to ensure that the impact of it on the applications is minimal.<\/p>\n<p>By ensuring a seamless experience to its employees, MyOpla was able to enforce the principle of WFH with ease and keep operations smooth as ever.<\/p>\n<\/div><\/div>\n<div class=\"col medium-1 small-12 large-1\"  ><div class=\"col-inner\"  >\n<\/div><\/div>\n\n<\/div>\n\t\t<\/div><!-- .section-content -->\n\n\t\t\n<style scope=\"scope\">\n\n#section_1901593120 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1932076532\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:1px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div><!-- .section-bg -->\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large align-middle\"  id=\"row-867162337\">\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner text-center\"  >\n<h2 class=\"mozark-section-h2\"><strong>Experience is All<br \/><\/strong><\/h2>\n<p style=\"text-align: center;\">Perfect connectivity anywhere and anytime is a major challenge not only for consumers, enterprises and public entities but also for mission critical situations that will be powered by new age technologies such as 5G and IoT. Mozark&#8217;s connectivity experience platform that is aimed at measuring, diagnosing, and enhancing connectivity QoE.<\/p>\n<\/div><\/div>\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner text-center\" style=\"margin:-20px 0px -29px 0px;\" >\n\t<div class=\"img has-hover watch_demo_img x md-x lg-x y md-y lg-y\" id=\"image_994292336\">\n\t\t<a class=\"open-video\" href=\"https:\/\/www.youtube.com\/watch?v=Xos8FZPoIqU\"  >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"1020\" height=\"579\" src=\"https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/04\/Thumbnail-01-1400x795.jpg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/04\/Thumbnail-01-1400x795.jpg 1400w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/04\/Thumbnail-01-705x400.jpg 705w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/04\/Thumbnail-01-768x436.jpg 768w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/04\/Thumbnail-01-1536x872.jpg 1536w, https:\/\/www.mozark.ai\/wp-content\/uploads\/2020\/04\/Thumbnail-01-2048x1163.jpg 2048w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\t<div class=\"overlay\" style=\"background-color: rgba(0, 0, 0, 0.16)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"absolute no-click x50 y50 md-x50 md-y50 lg-x50 lg-y50 text-shadow-2\">\n\t\t\t\t\t<div class=\"overlay-icon\">\n\t\t\t\t\t\t<i class=\"icon-play\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style scope=\"scope\">\n\n#image_994292336 {\n  width: 40%;\n}\n\n\n@media (min-width:550px) {\n\n  #image_994292336 {\n    width: 23%;\n  }\n\n}\n\n\n@media (min-width:850px) {\n\n  #image_994292336 {\n    width: 40%;\n  }\n\n}\n<\/style>\n\t<\/div>\n\t\n<a rel=\"noopener noreferrer\" href=\"https:\/\/www.mozark.ai\/request-a-demo\/\" target=\"_blank\" class=\"button primary request-demo-btn\"  style=\"border-radius:5px;\">\n    <span>Request a Demo<\/span>\n  <\/a>\n\n<\/div><\/div>\n\n<style scope=\"scope\">\n\n<\/style>\n<\/div>\n\t\t<\/div><!-- .section-content -->\n\n\t\t\n<style scope=\"scope\">\n\n#section_1932076532 {\n  padding-top: 22px;\n  padding-bottom: 22px;\n  background-color: rgb(193, 193, 193);\n}\n#section_1932076532 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":9557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/posts\/9556"}],"collection":[{"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/comments?post=9556"}],"version-history":[{"count":2,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/posts\/9556\/revisions"}],"predecessor-version":[{"id":9850,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/posts\/9556\/revisions\/9850"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/media\/9557"}],"wp:attachment":[{"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/media?parent=9556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/categories?post=9556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mozark.ai\/wp-json\/wp\/v2\/tags?post=9556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}